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100% Canadian Company

FREQUENTLY ASKED QUESTIONS

How do I contact Bulbspro.com?

What happens if an item is out of stock?

Can I change/cancel my order once it’s been submitted?

How much is shipping?

How do I know when my order has shipped?

What if my bulbs arrived damaged?

What is Bulbpro.com return process?

Can Bulbspro.com ship to a PO BOX, Apartment Number (APO)?

Do you ship to USA/other international locations?

Is there any warranty on the products I buy?

Are there quantity restrictions on some items?

Does Bulbspro.com charge sales tax?

How do I know it is safe to use my credit or debit card on Bulbspro.com?

What does Bulbspro.com do with my personal information?

Do you accept forms of payment besides credit/debit card?

Does Bulbspro.com offer line of credit?

Does Bulbspro.com offer special pricing for high volume customers?

What if I forget my password?

Can I change my password?

Do you have a paper catalogue?



How do I contact Bulbspro.com?

You can contact us by phone at 647-739-4123 (GTA local area) or 1-855-296-9508 (Canada/US toll free long distance), by email, by fax at 1-855-505-5035, or by using the contact form locate here. Our offices are open from 8am-7pm Eastern Time Monday through Friday.

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What happens if an item is out of stock?

If some products are out of stock at the time of your order, we will ship the in stock products immediately and the remaining items will be shipped via ground service as soon as stock is replenished. No additional shipping charges are applied for orders fulfilled with more than one shipment.

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Can I change/cancel my order once it’s been submitted?

To get your items to you as quickly as possible, we pack orders continuously throughout the day and ship them every weekday. This can make changing or canceling an order difficult. However, we will make every effort to accommodate order changes or cancellations whenever possible. If you need to change or cancel an order, please contact Customer Service at 647-739-4123 (GTA local area) or 1-855-296-9508 (Canada/US toll free long distance) as soon as possible.

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How much is shipping?

A shipping charge applies to all orders. Additional shipping and handling charges will apply to oversized items and orders shipped outside the 48 contiguous states of United States and to orders shipped via upgraded services (Next Day, 2nd Day, etc). In the event only some of the product is in stock at the time an order is placed, the available product will be shipped out immediately and the backorder will be shipedp via Ground service when stock is replenished. Shipping charge along with any charged Freight, are non-refundable in occurrences where Bulbspro.com has made no error in merchandizing or shipping. For more information on shipping, please read our shipping policy.

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How do I know when my order has shipped?

If you've placed your order before 3PM Eastern Time on a weekday, all in-stock items on your order will be shipped out that day excluding holidays. You will receive an email from courier (UPS, FedEx, Purolator, Canada Post) within 24 hours containing your tracking information. If any items in your order are out of stock or if your order requires multiple shipments, you will receive an email from courier each time a shipment is made. Once shipment information is available, you can also track your order on our website by logging into your account, selecting 'Order Status and History' and selecting 'Track Order'. If you have requested shipment using a carrier other than FedEx, please contact us for shipment information.

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What if my bulbs arrived damaged?

We understand that many of the items we sell are very fragile, and despite our best efforts, breakage does happen occasionally. Should you receive an order with damaged items, simply contact us and we will be happy to provide you with a credit or replacement. Due to case quantity restrictions, some items are not eligible for replacement. In these cases, a credit will be provided.

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What is Bulbpro.com return process?

To return an item you purchased from us, contact us within 7 days after receiving your shipment for an RMA (Return Merchandise Authorization) number. Once you have obtained an RMA number, please send the items to:

Bulbspro.com Warehouse
Attn: RMA#(insert RMA number here)
220 Alden Road, Markham, Ontario, Canada L3R 4C1

Returns are credited within 15 days of being received in our warehouse. Credits are issued to the original payment method. Items must be returned in their original packaging and in a resaleable condition.

Shipping charge along with any charged Freight, are non-refundable in occurrences where Bulbspro.com has made no error in merchandizing or shipping. All spec description about the products on Bulbspro.com is directly from Manufacturer, Bulbspro.com will not be responsible for any misunderstanding about these descriptions from the customer, we try our best to make your purchasing smoothly, but it happens the customer ordered wrong item or misunderstand the description, in such a condition, all the returns freight charge should be prepaid from the customer and the shipping charge along with any charged freight are non-refundable.

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Can Bulbspro.com ship to a PO BOX, Apartment Number (APO)?

Yes. In most cases we can ship to PO. Box and Apartment Number addresses. Certain items are not available for shipment to PO Box or APO addresses due to size restrictions. Expedited shipping is not available for PO Box and APO. For special delivery shipment, please contact us before placing an order.

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Do you ship to USA/other international locations?

Yes. We are able to ship to USA and other international addresses, with exceptions. International orders must be paid by credit card via Paypal or wire transfer. For more information about international orders and shipments or any concerns about an international order, please contact our sales department.

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Is there any warranty on the products I buy?

Yes. Manufacturer's warranties vary by manufacturer and product, but we stand behind all of the products we sell and are happy to work with our customers directly to resolve issues relating to product performance.

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Are there quantity restrictions on some items?

Yes. Some products have high rates of damage when they are shipped in 'less-than-full case' quantities. In order to ensure that you receive your order intact and undamaged, we have restricted these items to full-case orders only. We have also developed proprietary packaging materials and techniques that are specifically designed to protect full-case orders from damage. While less common, we may also restrict purchase quantities on some promotional items in order to make these promotions available to as many customers as possible.

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Does Bulbspro.com charge sales tax

You are responsible for the payment of any province and local sales or use taxes that may apply to your order. The sales tax is calculated based on the full invoice price, and may include charges for shipping and handling, if required by law. By law, Bulbspro.com must collect sales tax for orders delivered to Canadian Address.

 

Province & Territory

GST/HST Rate

BC

5%

AB

5%

SK

5%

MB

5%

ON

13%

QC

5%

NL

13%

NS

15%

NB

13%

PE

14%

NT

5%

NU

5%

YT

5%

Outside Canada

0%

 

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How do I know it is safe to use my credit or debit card on Bulbspro.com?

We take the protection of your personal and payment information very seriously. Payment information is protected using GeoTrust's SSL encryption, so only Bulbspro.com can access a purchaser's information. Since Paypal processes all of our online transactions, we do not retain or store credit card information after a transaction has been processed.

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What does Bulbspro.com do with my personal information?

Information such as billing/shipping addresses, phone numbers, and email addresses, are used to verify credit card purchases with your financial institution and to contact you if there are any issues with your order. We do not sell, rent, share, trade or give away any of the information you provide us, with exception to the financial institution that processes your payment and the shipping carrier that delivers your order. Marketing and promotional emails are only sent with your permission (opt-in).For more information, please read our Privacy Policy.

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Do you accept forms of payment besides credit/debit card?

Yes. We also accept checks, money orders, wire transfers, and purchase orders (from approved commercial customers). If you wish to place an order using a payment method other than credit/debit card, please contact us for assistance. Please note that orders paid by check or money order will not be shipped until the funds have been cleared from your financial institution to our bank account.

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Does Bulbspro.com offer line of credit?

You can contact us by phone at 647-739-4123 (GTA local area) or 1-855-296-9508 (Canada/US toll free long distance), by email, by fax at 1-855-505-5035, or by using the contact form locate here. Our offices are open from 8am-7pm Eastern Time Monday through Friday.

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Does Bulbspro.com offer special pricing for high volume customers?

Yes. We offer Net30 terms to qualified commercial accounts that will be spending $2,000 a year or more, subject to a credit check. For more information about lines of credit, including a link to our credit application, please visit our Credit Application Page.

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What if I forget my password?

No problem, we can send it to you by email. Simply go to the Sign-In page and select 'Forgot Your Password?' below the email and password boxes. Fill in your email address, click 'Submit', and an email will be sent to you containing your password.

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Can I change my password?

Yes. To change your password, log in to your account using the Sign-In page. You will be directed to the Account Information page, and you can change your password by entering your current password and then the new password, and clicking 'Submit'.

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Do you have a paper catalogue?

No. We carry over 3,500 items and we update our product lineup frequently to provide you the best possible products and value.

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